Why do my GWG totals not match the platform totals?
GWG totals the rows it can import, paste, or that you enter manually; platform screens and exports can disagree.
Sig, Your Gig Guide
Last Update hace 3 días
Gig Workers Guide totals the rows it can actually import, paste, or that you enter manually. It cannot see money a platform shows on screen unless that money is also included in the export, copied table, or manual entry.
Platform totals can differ from GWG totals for several normal reasons:
- The platform shows a bonus, adjustment, screen-out payment, or corrected reward on its website before that money appears in the CSV export.
- The platform leaves some bonus or adjustment money out of the export even though it appears on the live site.
- A row changes after approval, such as pending to approved, base-only to base-plus-bonus, or rejected/returned to paid.
- The platform and GWG use different timestamps or timezones for the same row.
- The platform reports totals in one currency while GWG converts or groups rows by imported currency.
- Manual entries or copied-page imports may not include rows you have not entered yet.
For Prolific, upload your newest CSV first. Then compare GWG's CSV row total with the current GBP and USD totals shown by Prolific. If Prolific is higher, enter those current Prolific totals in the Prolific Reconciliation panel. GWG will show the difference as Not itemized in CSV.
That comparison is not a permanent row edit. It resets after each new Prolific upload because the gap can change every time Prolific exports a fresh file. If Prolific later adds the missing bonus to the CSV, GWG can update the existing row from the new upload.
If a total still looks wrong, keep the original CSV and send support:
- The platform name.
- The row, study, or task name.
- The date and time shown by the platform.
- The completion code or transaction ID if available.
- A screenshot of the platform row or total.
- The CSV file you uploaded.
- What GWG shows and what you expected it to show.
Platform totals can differ from GWG totals for several normal reasons:
- The platform shows a bonus, adjustment, screen-out payment, or corrected reward on its website before that money appears in the CSV export.
- The platform leaves some bonus or adjustment money out of the export even though it appears on the live site.
- A row changes after approval, such as pending to approved, base-only to base-plus-bonus, or rejected/returned to paid.
- The platform and GWG use different timestamps or timezones for the same row.
- The platform reports totals in one currency while GWG converts or groups rows by imported currency.
- Manual entries or copied-page imports may not include rows you have not entered yet.
For Prolific, upload your newest CSV first. Then compare GWG's CSV row total with the current GBP and USD totals shown by Prolific. If Prolific is higher, enter those current Prolific totals in the Prolific Reconciliation panel. GWG will show the difference as Not itemized in CSV.
That comparison is not a permanent row edit. It resets after each new Prolific upload because the gap can change every time Prolific exports a fresh file. If Prolific later adds the missing bonus to the CSV, GWG can update the existing row from the new upload.
If a total still looks wrong, keep the original CSV and send support:
- The platform name.
- The row, study, or task name.
- The date and time shown by the platform.
- The completion code or transaction ID if available.
- A screenshot of the platform row or total.
- The CSV file you uploaded.
- What GWG shows and what you expected it to show.